Privacy Policy

1. Who We Are

baa99 is an online casino and sports betting platform operated for players across Bangladesh. Our platform is accessible at baa99.vip and offers a wide range of casino games, live dealer tables, and sports betting markets including cricket (BPL, T20 World Cup, IPL), football, kabaddi, and more. For the purposes of this Privacy Policy, baa99 is the data controller responsible for your personal information.

This policy applies to all users of baa99.vip, including registered account holders and visitors. If you are a player based in Dhaka, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar, the same high standards of privacy protection apply to you regardless of your location within Bangladesh.

2. Information We Collect

We collect personal information that is necessary to provide our services safely and responsibly. The categories of information we may collect include:

• Identity information: full name, date of birth, gender, and government-issued ID details for age and identity verification (players must be 21 years or older).
• Contact information: email address, mobile phone number, and residential address (district/division within Bangladesh).
• Financial information: payment method details (such as bKash, Nagad, Rocket, Upay mobile wallet numbers, or Dutch-Bangla Bank / BRAC Bank / City Bank account references) used for deposits and withdrawals. We do not store full card numbers.
• Usage and technical data: IP address, device type, browser type, operating system, session duration, pages visited, bets placed, games played, and referral source.
• Communications data: records of support queries, chat logs, and any correspondence you send to our team via email at [email protected].

3. How We Use Your Information

baa99 uses the personal information we collect only for specific, legitimate purposes directly related to delivering our platform and complying with our obligations. These purposes include:

• Account registration and verification: confirming your identity, verifying that you are aged 21 or above, and creating and managing your baa99 player account.
• Payment processing: facilitating secure deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and maintaining accurate transaction records.
• Service improvement and personalisation: analysing gameplay data and betting patterns to improve game offerings, detect technical issues, and tailor promotional messages where you have given consent.
• Fraud prevention and responsible gaming: monitoring accounts for suspicious activity, enforcing our Responsible Gaming policy (including self-exclusion and deposit limits), and complying with anti-money-laundering obligations.

4. Cookies and Tracking Technologies

baa99 uses cookies and similar tracking technologies to operate the site, remember your preferences, and analyse traffic patterns. Cookies are small data files placed on your device. We use the following categories of cookies:

We do not use cookies to serve third-party advertising networks. Any analytical data is used solely to improve the baa99 experience for players in Bangladesh.

5. Sharing Your Information

We do not sell, rent, or trade your personal data to outside parties. We may, however, share limited information with trusted service providers who assist us in running the platform, strictly under confidentiality obligations. These include:

• Payment processors and mobile banking partners (bKash, Nagad, Rocket, Upay) solely for the purpose of completing financial transactions you initiate.
• Technology and security providers who support our platform infrastructure, subject to strict data-processing agreements.
• Regulatory and law enforcement authorities where we are legally required to disclose information, for example in connection with anti-money-laundering or fraud investigations.

6. Data Security

baa99 takes the security of your personal information seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, access controls that restrict data access to authorised personnel only, regular security assessments of our platform infrastructure, and secure, access-logged storage environments for data at rest.

While we apply robust security practices, no internet transmission or electronic storage method is 100% secure. If you suspect any unauthorised activity on your baa99 account, please contact us immediately at [email protected].

7. Your Rights Over Your Data

As a user of baa99, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our team at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right of rectification: if any data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it.
• Right to erasure: you may request deletion of your personal data, subject to our legal obligations to retain certain records (for example, transaction histories required by anti-money-laundering rules).
• Right to withdraw consent: where we rely on your consent to process data (for example, for marketing communications), you may withdraw that consent at any time by contacting [email protected].

8. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account records are typically retained for the duration of your active account plus an additional period required for regulatory compliance. Financial transaction records may be retained for up to seven years in line with standard financial record-keeping requirements.

When your data is no longer required, we securely delete or anonymise it in accordance with our internal data lifecycle procedures.

9. Children and Age Verification

baa99 is strictly an adults-only platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the associated account. Age verification is carried out during the registration process, and we may request documentary proof of age at any time.

10. Changes to This Privacy Policy

baa99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes to this policy, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users via email.

We encourage you to review this page periodically to stay informed about how baa99 protects your privacy. Your continued use of the platform after any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact and Complaints

If you have any questions, concerns, or complaints about how baa99 handles your personal data, please contact our privacy team by email at [email protected]. We aim to respond to all data-related queries within 5 working days. We are committed to resolving privacy concerns fairly and transparently, and we take every complaint seriously. For players reaching us from Dhaka, Chittagong, Sylhet, Khulna, or anywhere in Bangladesh, our support team is available to assist you in addressing any privacy-related issue.